Terms of Service

By accessing our website, booking our services through our online forms, scheduling a site inspection, calling our service desks, communicating via WhatsApp (+971 50 500 7138), or otherwise engaging Homeguard Pest Control & Building Cleaning Services ("Homeguard", "we", "us", or "our"), you ("Client", "Customer", or "User") agree to be legally bound by these Terms of Service and our Privacy Policy.

Digital Consent on Submissions: Whenever you submit an online Service Booking Form, Free Inspection Request, Fast Callback Request, or Contact Message, you explicitly acknowledge and consent to these Terms of Service. If you do not accept these terms in full, you must refrain from submitting requests or using our services.

If you are acting on behalf of a company, corporate facility, landlord, or residential owners association, you represent and warrant that you possess full legal authority to bind that entity to this agreement.

Homeguard provides specialized Integrated Pest Management (IPM), crawl and flying insect eradication, rodent exclusion, anti-termite barriers, and commercial and residential building cleaning solutions across Dubai, Sharjah, Abu Dhabi, and the Northern Emirates.

• Integrated Pest Management: Targeted gel baiting, thermal fogging, perimeter barrier treatments, residual spraying, fumigation, and anti-termite pre/post-construction protection.
• Building & Facility Hygiene: GRP/concrete water tank cleaning and microbiological disinfection, kitchen duct and hood degreasing, sofa and carpet shampooing, post-construction deep cleans, and facade/signboard restoration.

Service bookings may be submitted through our website, telephone, or WhatsApp. While our dispatch system schedules targeted appointment windows, field road conditions, transit clearances, or urgent emergency interventions may cause slight schedule adjustments. Our coordinator will contact you promptly in such cases.

• Rescheduling Notice: Clients may reschedule a confirmed appointment without penalty with at least 12 hours' advance notice prior to the scheduled arrival time.
• Late Cancellations & Call-Outs: Cancellations made within 4 hours of arrival, or situations where our crew arrives but is refused entry or unable to gain access, may incur a standard call-out mobilization fee to cover technician transit and allocated time.
• Gate Passes & Community Entry: The client is strictly responsible for securing all building security passes, developer permits (e.g., Emaar, Nakheel, DAMAC communities), elevator bookings, and authorized vehicle parking clearances prior to technician arrival.

On-Site Evaluation & Team Confirmation: All displayed amounts are subject to updates based on a physical on-site inspection, exact property square footage, infestation severity, architectural accessibility, chemical volumes, and required scope. The final quotation and payable amount must always be confirmed directly with the Homeguard team / on-site certified supervisor before work commences.

Point-in-Time Pricing Snapshots: Once you confirm a booking, quotation, or Annual Maintenance Contract (AMC) directly with our team, the agreed price is locked into our operational database as a Point-in-Time Snapshot for that specific transaction. This ensures transparency, audit integrity, and helps protect against retrospective modifications on finalized agreements.

• Currency & Value Added Tax (VAT): All prices are in United Arab Emirates Dirhams (AED) and are subject to 5% VAT in accordance with UAE Federal Tax Authority (FTA) regulations.
• Accepted Payment Methods: We accept Cash, Credit/Debit Cards, Bank Wire Transfers, and authorized Online Payment Gateway Links upon service completion or per AMC milestone schedules.
• Corporate & Commercial Accounts: Commercial entities under credit agreements must settle invoices within agreed terms (typically Net 30 days from date of VAT invoice issuance).

Real-world pest infestations, structural building materials, fabric textures, stains, and environmental conditions vary significantly across residential and commercial properties in the UAE. Treatment techniques and visual results achieved on your specific property will be determined by its individual condition, structural age, bio-load, and client sanitation practices.

Homeguard does not guarantee that your treated property or furnishings will match the exact visual appearance, color, or condition depicted in promotional or reference gallery images.

To ensure technician efficiency, chemical efficacy, and maximum personal safety during pest control spraying and intensive deep cleaning procedures, clients are required to adhere to our preparation protocols:

• Food & Utensil Protection: All open food items, cookware, dining utensils, infant feeding bottles, and baby toys must be completely sealed, stored in cabinets, or covered prior to aerosol or liquid spray application.
• Premises Evacuation & Re-entry: Infants, young children, pregnant women, elderly individuals, persons with respiratory conditions, pets, and open aquariums must vacate the premises during aerosol/spray treatments and respect the mandatory re-entry safety period (typically 2 to 4 hours, or as specified by the lead technician).
• Securing Valuables: Clients are strictly required to lock away all money, jewelry, confidential documentation, and fragile high-value possessions prior to the team entering the premises. Homeguard accepts no responsibility for unsecured valuables left in treatment zones.

Homeguard provides formal service warranties on qualifying targeted pest eradication treatments (such as Bed Bug treatments, Termite soil barriers, and Cockroach elimination programs) as explicitly stipulated on your written invoice, job completion receipt, or contract schedule.

Homeguard maintains comprehensive public liability insurance coverage conforming to UAE commercial trade standards. However, Homeguard's liability shall be strictly limited and shall not extend to:

• Pre-existing structural wear, drywall decay, hidden plumbing corrosion, or concealed termite damage existing inside structural timbers prior to treatment.
• Unnotified delicate fabrics, non-colorfast textiles, natural untreated stones, or antique materials that react adversely to standard water extraction or approved biocides.
• Indirect, incidental, special, or consequential damages, or economic losses arising from service execution.

These Terms of Service and any contractual or non-contractual dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the Federal Laws of the United Arab Emirates and the local laws and regulations of the Emirate of Dubai.

Both parties irrevocably agree that the civil courts of the Emirate of Dubai shall have exclusive jurisdiction to hear and determine any disputes arising under or in connection with this agreement.